Terms & Conditions (User)

General Rule

These terms constitute an agreement with citi9.com. All Members agree to these Terms & Conditions upon using Citi9 Services.

A, Terms & Conditions 1  (General Information)

B, Terms & Conditions 2 (For Members)

C, Privacy Policy 

D, Cookie Policy

E, Terms & Conditions 3 (Driver)

     Contract Formation for Driver 

 A, Terms & Conditions 1 

(General Information)


The following terms & words are used in these Terms and Conditions. 

a, Members : User & Driver

1, User : You, Customers, Passengers, Clients, Agent, Hotel staff, any person who wants to book instead of his/her clients

2, Driver : Driver, Driver Agent, The Third Party Service Provider, The Service provider

b, We  

Hereby referred to as "We", "citi9.com", "Citi9", "Citi9 Service(s)", "Our Service", "Company". Citi9.com is the Platform Developer, not a Transportation Provider. Citi9.com is built by Citi9 Driver Union (Driver Committee)

c, Team Leader Committee : It’s a group of Team Leaders.


Meaning of using this site Service / Liability

You agree that you have read, understood, accepted and agreed to all Conditions & Policy that are set out. By using Citi9.com for booking, you are entering into a contract with a Driver who is the third party transportation provider. 

 1, Service Condition

Time to book

You can book Anytime (your pick up date should be within 30 days)

Best time to book or request a price

Within 2 - 5 days before your pick up time

Time to search a driver

24 hrs / Everyday


* Website : citi9service@gmail.com

* Business Hours : 10.00 am ~ 16.00 pm, Mon ~ Fri

* Day off : following to Thai Calendar

Booking procedure
User :

Send info Get a Driver's Price Confirm o.k App Chatting Meeting

Driver :

Choose a job Send a Price Get the User's o.k App Chatting Meeting

 * Basic Information 

Round or Multi trip : Please book each course separately. If you like some driver, you can book him directly. 

Flight Delayed or Changed : Please let your Driver know it as soon as possible.​​ If he/she cannot serve for your time, will arrange another urgent driver for you.

Changing pick up time & Cancellation : Please, let your Duty driver know it as soon as possible, he/she will manage it.

Late Cancellation : If your Duty Driver arrived at your place before your cancellation, please share his time & expense : charge 100 B (Basic gas fee)

Traffic Jam : Please book with your pick up time with spare time (at least + 30 min). All drivers cannot be held responsible for any customer's boarding time to transit​. 

Baby-Seat : If you request, your driver will try to prepare it. Charges : 300 B per seat & per one way. 

Lost & Found : Please contact your duty driver.​

* If your driver found yours & still he/she is near your area, will come back to you at that moment : charges 100 B, if his location is more than 10 min distance : 200 B

* If he found it, but already picked up other customer, he can return it to you at BKK airport only : charges 200 B to driver

* If you let him bring it to your place at your time, charges : Economy car price from BKK airport to your place. 

* All Duty Drivers will keep everything which he found in the car, if no one contact him for 3 months, he will donate it to the charity or poor neighborhood. All drivers cannot be held responsible for any of your belongings

Fake driver : Please be aware of the fake driver at any Airport meeting area, keep in touch with your duty driver to verify him. If you don't come without any message in advance, he will lose too much. It means you hurt someone who is willing to accomplish his duty as a father. If someone books a driver just for fun by reason of nothing to pay in advance, whoever he is, it's not right.

 2, Payment & Price Condition

Payment & Receipt

  • Payment Method : Up to User & Driver

  • All Payment : To the driver only (by User's real course)

  • All Receipt : From the driver only

  • This site : We do not receive any User's payment.

Price Included (Basic)  

Driver, Car, Gas, Taxes, Airport Parking​

Toll fee 

Toll & Expressway : Not Included

A Driver can use any tollway for the best course. User agrees to the Driver’s choice.


Area Index & add price

* Please consider your additional charges 

* Standard - Start from - Bangkok Suvarnabhumi Airport

* BKK Airport : Suvarnabhumi Airport & near Hotel 

* DMK Airport : Don Mueang Airport & near Hotel

Bangkok A

All Major downtown - Sukhumvit, Petchaburi, Rama 9, Silom, Sathorn, Ploenchit, Pratunam, Ploenchit, Ratchathewi, Pathumwan, Bang Rak, Wathana, Bang Na, Grand Palace area, Khaosan Area, Chinatown, Huai Khwang, Dindaeng, ...

East Riverside (not over Chaophraya river) - Shangri-La, Royal Orchid Sheraton, Chatrium Riverside, Mandarin Oriental, Ramada Plaza Menam Riverside, 

Bangkok B : West Riverside (over Chaophraya river) / Anantara Riverside, Hilton Millennium, Peninsula, Ibis Riverside, ...

(Bangkok price A + 100 B)

Bangkok C :  Chatuchak, Central Ladprao, Miracle Convention Hotel, ...

price A + 100 B (to/from DMK Airport / Price A - 100 B (down)

Bangkok D : Mochit Bus Terminal

price A + 200 B (to/from DMK Airport = Price A )


Bangkok E : Impact, Muang Thong Thani

price A + 300 B  (to/from DMK Airport = Price A )

Other Places in Bangkok : Please send your info. 


Pattaya A : All Pattaya down town & Jomtien

Pattaya B : From Na Jomtien Soi 1 & Soi 2

Pinnacle hotel, Ocean Marina & Ambassador hotel, Movenpick, ...

price A + 100 B

Pattaya C : From Na Jomtien 13 & 28

around VIP Condo, Phoenix C.C, U Pattaya, Sea Sand Sun, Cartoon network Amazon, ...

price A + 200 B

Pattaya D : Bang Sare, Botanical Garden Nong Nooch, ...

price A + 300 B

Pattaya E : Area for between Pattaya D & U-Tapao Airport

price A + 400 B


Pattaya F : U-Tapao Airport 

price + 500 B

Pattaya S : Chonburi city, Bang Saen, Khao Kheow Zoo, Sriracha Tiger Zoo, ...

price A + 200 B


Other Places around Pattaya : Please send your info.


Rayong A : Rayong Ban Phe Ferry Pier for Ko Samet, Rayong City & Beach, Hat Mae Ramphueng, ...

Rayong B : Rayong Marriott, Novotel, Oriental Beach Resort, Ban Dara on Sea, ...

price A + 200 B

Rayong C : Rayong Mae Phim Resort, Centara Q Resort

price A + 300 B

Other Places around Rayong : Please send your info.


Hua Hin A : Cha Am & Hua Hin downtown, PhetKasem Rd, before Hua Hin Soi 122 & Soi 97


Hua Hin B : Evason Area  | Sheraton Pranburi,... | After Hua Hin Soi 122 & Soi 97

price A + 200 B

Hua Hin C : Over Evason Hua Hin |  Villa Maroc, Aleenta & near

price A + 300 B


Hua Hin D : Dolphin Bay resort around, Sam Roi Yot Beach resort

price A +600 B ~ + 1000 B

Other Places around Hua Hin : Please send your info.


Toll Fee & Duration

Duration for the basic course & Toll fee 

Approximate info : all info could be a little different depending on the place to pick up or drop off

Considered (Included) : Light normal Traffic Jam, Short break time at Gas station


Duration (Hr)  | Toll Fee (Thai Baht - not Included) 


*BKK Airport - Bangkok A, B 

(1 hr) (0 B~75 B)

*BKK Airport - DMK Airport  

(1 hr) (75 B ~ 145 B)

*BKK Airport - Pattaya 

(2 hr) (105 B) 

*BKK Airport - Hua Hin 

(3.5 ~ 4 hrs) (40~140 B)

*BKK Airport - Ban Phe 

(3 hrs) (100 B) 


*Bangkok A - Pattaya 

(3 hrs) (105~180 B) 

*Bangkok A - Ban Phe 

(4 hrs) (100 ~175 B)

*Bangkok A - Hua Hin 

(3.5 ~ 4 hrs) (0 B~75 B)


* DMK Toll - 70 B 

*DMK Airport - BKK Airport

(1 hr) (145 B)


*DMK Airport - Bangkok A 

(1 hr) (70 B ~ 145 B)

*DMK Airport - Pattaya city 

(3 hrs)  (250 B) 

*DMK Airport - Hua Hin 

(4 hrs) (150 B)

*DMK Airport - Ban Phe 

(4 hrs) (245 B)



Stop by on the way

Basic Service : direct door to door 

but if you want to stop by some place on the way, your driver should know it in advance.

On the Normal Course 

Normal Stop

Stop by Gas Station, 7-Eleven, Restroom, breaktime.

15 min : No Charge 

after 15 min : +100 B per 30 min


* During Fill up Gas : Please wait outside the vehicle for safety. (Government policy - LPG, CNG)

Stop by Mart, Restaurant, Outlet

Added charge : +100 B / 30 min

* Big C, Tesco Lotus, Outlet Mall, Restaurant, Market,...

* It should be along the main road, if not, please discuss with your driver.

Full day service

Please use "Rent & Hire" information.

2 more places to Pick up / Drop off

Added charge : +100 B per place / If it's location is not far from each other

Stop by Airport  

* Must be on the way : +200 B  (Just drop off / pick up only)

Ex, Pattaya BKK Airport Bangkok city

      Pattaya BKK Airport DMK airport 

If the location is not on the way, it means 2 courses 

Ex, BKK Airport - Bangkok downtown - Hua Hin

       1, BKK Airport to Bangkok downtown

       2, Bangkok downtown to Hua Hin

      Pattaya → Bangkok downtown → DMK Airport

       1, Pattaya Bangkok downtown

       2, Bangkok downtown DMK Airport

Stop by Tour Place

It should be on the way, the driver will wait at each parking lot

Not Included : Entrance ticket, Boat, Any other expenses

Basic time : for 2 hrs per place

over time : +200 B per hr

* on the way to / from Pattaya : Tiger Zoo, Khao Kieow

   on the way to / from Hua Hin : Santorini Park & others 

   added : + 500 B, for 2 hrs (per place) 

* Pattaya Nong Nooch

   Hua Hin Vineyard 

   added : + 800 B, 2 hrs 

* Floating market : 

   Damnoen Saduak, Railway Market 

   added charge : + 800 B, 2 hrs 

*Other place : Please send your details. 

3, Car type Condition

Any Car Condition 

In any urgent situation, your duty driver may arrange the bigger type. (No extra charges


When a driver wants to be a Member, he should submit the basic document (Government Public liability insurance & the 1st level insurance of any legal Insurance company). The Driver Steering Committee and Team Leader can decide to accept him as a new member. However, we cannot guarantee whether his documents are true. All Users have to purchase travelers insurance to protect themselves. citi9.com cannot be held responsible for the services of the driver as any third party transportation provider. Any damage or loss caused by theft, fire, accident, fails to fulfill the reservation or any other cause whatsoever, all responsibilities belong to the driver or the owner of the vehicle or transport agents.

Standard Baggage Size (Approximate)

Big Size 

Inch 10" x 17" x 25"  // Height 65 cm

Small Size

Inch  9" x 13" x 22"  // Height 55 cm

  4, User

User's Booking :

Send info →  Get a Driver's price Send your o.k Chatting Meeting Destination Payment

* citi9.com doesn't have any system to receive any User's payment.


User's Duty

After getting in the car

All passengers must remind their destination to the driver.

​User - After arriving at your destination - before payment

  • Please confirm whether you arrived at the correct destination (Hotel).

  • Please check up your belongings before leaving.

  • Please pay to your driver after everything is o.k for you. 

  • If you like your driver's service, you can book him directly for your next trip, or use citi9.com.

Advice for the User : Thailand Law or small Policy 

Please remind these below, although your driver does not explain.

  • During Fill up Gas (CNG, LPG) : Please wait outside car for safety.

  • No Smoking in the car 

  • No Alcoholic drinks in the car

  • Please fasten your seat belt on riding

Driver's request : Please,

1, No strong smelling food in the car.

2, Let your driver know before vomit, he will stop the car promptly.

3, On the trip with pet (dog, car, ...) please use a safe box and driver may charge +100 B

  5, Driver

Driver's Job :

Accept a Job Send a price Get User's o.k Chatting Meeting Destination Payment Post Star Rate 


Driver Info

English Level

Mostly, the driver's English is poor (C or D level). Please use a translate App, "Viber"

 6, Pick up (Meeting)

Driver's waiting time

The customer believes his driver will pick him up on time, the driver also believes the customer will be there on time. Therefore, all bookings are based on the trust between you & driver. You can cancel your booking anytime, but if your driver already arrived at your place before your cancellation, charge : 100 B. 

Airport Pickup - BKK Airport standard

Please note below, and let your drivers know your approximate meeting time.

(From Landing ~ Till Meeting) 

* Normal : No need a Visa after Landing 

   take time : around 30 ~ 50 min (Normal Passengers)

* Need a Visa on Arrival (after Landing at Bangkok)

   take time to get a Visa : around 90 min

* Domestic flight (from Phuket, Chiang Mai, ...)  

   take time : around 15 min ~ 30 min

* Other Airport - please discuss with your driver via App Chatting

Local Pick up

Your Late : If you are late more than 15 mins, additional charge will be +50 B / every 15 mins.

Driver's Late or Traffic Jam (Urgent) :  All drivers cannot be held responsible for any customer's boarding time to transit.

Airport Meeting Place

It's up to you & your driver. But please consider, "No Parking" in front of each meeting Gate. So, please wait there before your driver's arrival. 

 Normal Pick up place 

BKK Airport - Suvarnabhumi

All Flights - Gate 3

2nd Floor (Arrival Level)

Baggage Claim - same floor

DMK Airport - Don Mueang

International Flight - Gate 3

Ground Floor (Level)

Baggage Claim - same floor

Domestic Flight - Gate 12

Ground Floor (Level)

Baggage Claim - same floor

Other Airport 

It's depend on you & driver via App chatting, recommend a Translate App "Viber"

 7, Drop off (Destination)


Local Destination : You should know the place name & details.

Airport : It's up to your flight 

* BKK Airport (Suvarnabhumi) - Please search Your Airline Name (A ~ Z), to find your Gate No.

* DMK Airport (Don Muang) 

Gate No. to drop off : It is under the Airport security control. Normally, it will be at the middle area.

Please let the driver know your flight is International or Domestic (not same building)

Terminal 1 - International

Terminal 2 - Domestic

Other Airport : Each Airport Departure Gate

A~E *BKK Airport 

Airline Name (Gate #)


Airline Name (Gate #)


Airline Name (Gate #)


Airline Name (Gate #)


Austrian (4)

Air Madagascar (5)

Asiana Airline (5)

ANA (6)

Aeroflot (6)- Russian Airlines

Air France (7)

Air  Macau (8)

Air Astana (9)

Air Austral (10)

Air China (10)

Air India (10)



flyseair (5)

Flyscoot (5)

France (Air France) (7


Lufthansa (4)

Lao Airlines (9)

Lao Central Airline (9)


Regent Airways (8)

Royal Jordanian (8)

Royal Brunei (10)

Russian Air (Aeroflot) (6)


Bangkok Airways (3)

British Airways (4)

Bhutan Airlines (5)

Biman (8)

 - Bangladesh Airlines


Garuda Indonesia (4)

Golden Myanmar (10)

Gulf Air (10)


Macau (Air Macau) (8)

Madagascar (5)

Malaysia Airlines (6)

Myanmar Airlines (6)


 - Myanmar Airways (7)

Mahan Air (9)


Spring Airlines (2)

Sichuan Airlines (3)

SpiceJet (3)


Shandong Airlines (4)

Shanghai Airlines (5)

Singapore Airlines (5)

SriLankan (9)

Shenzhen Airlines (10)

S7 Airlines (10)


Cebu Pacific Air (3)

Cathay Pacific (6)

Cambodia Angkor Air (8)

China Airline (9)

China Eastern (10)

China Southern (10)

China (Air China) (10)​


Hunnu Air (2)

Hong Kong Airlines (6)

Hainan Airlines (8)


Nepal Airlines (10)

Norwegian (10)


Thai Air (2)

Thai Smile (2)

Turkmenistan (3)

t'way (5)

Transaero Airlines (10)

Turkish Airlines (10)


Druk Air (10)


India (Air India) (10)

IndiGo (3)


Orient Thai Airline (2)

Oman Air (9)


UIA (3)

US (8)

 -Bangla Airlines 

Uzbekistan Airways (10)


Eastar Jet (6)

Etihad (7)

Eva air (8)

Egypt Air (9)

Emirates (9)

EI AI (10)

 - Israel Airline 

Ethiopian (10)


Jeju Air (2)

Jet (3)

Juneyao Air (4)

Jin Air (5)

Jet Airways (7)

Japan Airlines (8)


Peach (6)

Philippine Airlines (10)


Vietjet Air (4)

Vietnam Airlines (6)


Korean Air (7)

KLM (7)

 - Royal Dutch Airlines

Kuwait Airways (7)

Kenya Airways (10)


Qantas (7)

Qatar Airways (7


xiamen Air (2)


 B, Terms & Conditions 2

Terms of use for All Members (Users & Drivers)

A, General Rule

These terms constitute an agreement with Citi9 or citi9.com. Users or All Members agree to these Terms of Use for each Service upon using Citi9 Services.


Meaning of using this site Service / Liability

You agree that you have read, understood, accepted and agreed to all Conditions & Policy that are set out. By using Citi9.com for booking, you are entering into a contract with a Driver who is the third party transportation provider. Any liability resulting from the contract shall be the sole responsibility of you & the service provider. In agreeing to the Terms and Conditions, you accept that Citi9.com will in no way be held responsible for any losses, expenses or claims made by you in the event of any problems associated with the transfer and all claims will be redirected to The Third Party Service Provider (Driver).


1, Fundamental Guidelines

Privacy Policy : Please visit to see our Privacy Policy

Transport Service

  • The images of the vehicle make and model shown on citi9.com are for illustration purpose only 

  • The route to or from the destination cannot be guaranteed and the Google map is solely for informational purposes. 

  • Whilst reasonable effort is made to ensure that pickup times are respected, they are not guaranteed. 

  • Upon departure from your pickup place, the drivers can wait for you for 15 minutes (no charge) after your booking pick-up time. 

  • If you request the driver to wait beyond those 15 minutes, please note = waiting fee : 50 B / every 15 min.

  • Bookings are based on the customer & the driver's trust each other (driver will come on time & you will be there on time). 

  1. The Driver should accept the customers can cancel anytime without any prepayment (If the driver already arrived at pick up place before your cancellation, please share with the driver's expense, basic gas fee : 100 B).

  2. Aslo the customers should accept the driver is not responsible for his late & pick up failure as there are so many unexpected road situation.

The Customer's duty to the driver

Although the driver has the customer's basic information, the Customer also must have the correct information to drop off. (Ex, Hotel, village or Building name, address, local tel No., ...)

   1, citi9.com and your driver will in no way be held responsible for any claims made by you in the problem that the driver dropped you off in the wrong place. 

   2, After meeting with your driver, you should verify whether he is your correct driver or not, and then you must re-confirm your correct destination to him clearly. (Ex, when you go to DMK Don Muang airport, you must say "Let's go to DMK, Don Muang Airport", not "Bangkok Airport". Otherwise, your driver may go to BKK Suvarnabhumi Airport) 

   3, After arrival at your destination, you also should confirm the correct destination. And check up all of your belongings in the vehicle and when you are sure all is clear, please pay for the transfer fee (your payment means your driver's duty is completed)

   4, From local pickup to Airport : all Airline agents recommend for the passengers to arrive at the airport before 2 - 3 hrs of flight time.

   5, In the event that access via a conventional route is closed due to weather conditions, road accidents, heavy traffic jam, local festival,  under the Traffic Police's control, etc., and even if you want to get off during the way, you agree to full payment as it is in the booking form. 

2. Using Our Services.

Citi9 Application and Consent

  • Citi9 application constitutes Citi9 lending a User ID and password, necessary for use of Our Service. However, in the event that information supplied by the User during application contains falsehoods, or in the event that Citi9 concludes that a User's use of Citi9 is inappropriate, Citi9 retains the right to cancel any Members of Citi9. Citi9 is not obligated to notify the Member about the cancellation.

  • Registered email Address, User ID and Password
    Users are held fully responsible for their registered email addresses, User Ids and Passwords. By applying, Users agree that Citi9 cannot be held accountable for any loss or damage caused by a User's mistake and/or improper use by a third party. Furthermore, Citi9 is not obligated to reissue Users' email address, User ID or password.

  • Transfer/Sale of Service Privileges
    Users are in no way permitted to sell, transfer or loan their Citi9 and/or service privileges to a third party without expressed approval from Citi9, nor may these be shared in a way that detriments Citi9.

  • Access
    All Users are required to have Internet access in order to use Citi9 services. This Internet access will need to be installed and maintained at the User's own expense. Citi9 is in no way responsible for arranging Internet access for Users.

  • Traffic and Domain
    Citi9 retains the right to set and alter limitations to file sizes, savable domain space, and data transfer on its services, where otherwise undefined, and may do so at our own discretion

3. Pay-for-use Wallet Services 

It's not our Service now, but when this Wallet service open, Users who use Citi9 Wallet Services (Hereby also referred to as "Wallet Service(s)") and/or any payment in Our Services that include Citi9, agree to the " Citi9 Wallet Terms of Use".


B, Prohibited Conduct and Bans

Citi9 expressly prohibits the following conduct, or any corresponding conduct as determined by Citi9, on Our Services. Citi9 retains the right to ban, without warning, any User who has engaged in prohibited acts or conduct, or take any possible form of legal action; and may demand compensation or reparations from any User who caused any form of damage to Citi9 or a third party.

  1. Please see our Copyright Guideline.

    • Violations of these Terms of Use.

    • Breaching the trust of, or defaming other Users or third parties.Infringing others' Privacy rights, Image rights etc.

    • Infringing on other Users' and/or third parties' industrial property rights (patents, trademarks etc.), copyright, trade secrets and/or intellectual property rights.

    • Uploading or posting unlawful content, and/or supporting or encouraging illegal activity including but not limited to causing injury, theft, suicide, the use and/or sales of illicit substances as well as acts that encourage, solicit or suggest the use and/or sales of drugs.

    • Maintaining content which violates local, regional, national, or international law; in particular that which violates Thailand law.

    • Hindering, interfering with, disturbing or blocking the use of Our Services to other Users, or engaging in conduct or performing actions which cause difficulty for others; or assisting in such an act.

    • Engaging in discrimination against individuals, specific groups, government organizations, nations, products, political administrations, beliefs, ideas, ideologies, race, religion, ethnicity, gender etc. ; or engaging in slander or libel or any similar act that causes defamation to others; or assisting in such an act.

    • Claiming to be another individual, business or organization, regardless of whether or not such an entity actually exists; and/or falsely claiming to be partners and/or in collaboration with an organization or business; or other such acts.

    • Impersonating Citi9, content providers or management, or any other third party.

    • Publishing or posting defamatory content or information which could potentially lead to damages to Citi9 or Citi9's business partner(s).

    • Acting in such a way as to place burden on Citi9's server(s); disrupting, damaging, limiting or interfering with Citi9's or others' computer       software, hardware capabilities etc. or assisting in such an act.

    • Giving advance notice of crimes or of actions leading to crime, or posting threatening information which can be viewed by an unspecified number of people.

    • Using Our Service(s) as a medium to do illegal business or commit conduct that runs counter to the law.

    • Engaging in malignant business practices, our excessive solicitation to advertisements or religion.

    • Selling or attempting to sell Our Service(s) to a third party.

    • Using, registering or upgrading mass amounts of software or programs, causing high access, and preventing our service from operating as intended.

    • Collecting, video recording, duplicating, falsifying, distributing and/or displaying of contents and/or data acquired from Our Services without permission or the use, introduction or suggesting of tools or other means that may promote or encourage these acts.

    • Inappropriate use or registration of multiple accounts or other conduct that prevents the stable operation of Our Services.

    • Engaging in conduct that is detrimental to Citi9 through misappropriate use and/or conducting prohibited actions by taking advantage of bugs, system malfunction etc.

    • Acting by deleting or concealing Citi9's advertising space, or altering the position, color, size, code or other such properties of advertisements.

    • Engaging in any other action which Citi9 deems to be inappropriate.

  2. Users and Members are forbidden to publish or post any prohibited kind of content such as text, images, music, video etc. Even in the event that such data is set as private or limited in its Exposure Settings, applicable data is considered a violation the moment it arrives on Citi9 Server(s).

  3. Citi9 retains the right to deem what counts as a violation.

C, Limitation of Liability : Citi9 takes absolutely no responsibility for any of the following.

  1. Citi9 is in no way liable or responsible for using this platform service. Users (Customers & Drivers) retain full statutory liability, including any and all court costs or damage payments due to using this site. Citi9 does not take responsibility for any User Booking info, and is not responsible to Users or third parties whatsoever.  

  2. Citi9 also does not guarantee the continuation of any of Our Service(s) whatsoever. Citi9 retains the right to discontinue any or all of our services without forewarning, or to convert previously free services into premium services. (We will endeavor to continue services, but may not be able to due to unforeseen circumstances.) Citi9 also retains the right to deny use, without forewarning, in particular cases. The same applies to third parties providing Service through Our Services. Please use Our Services with a full understanding of these Terms of Use.

  3. Citi9 cannot be held accountable for any trouble you experience during use of Our Service(s). Users are responsible for managing their booking information. As such, if Users are in anyway harmed or experience damage or loss, Citi9 is in no way responsible for compensation. This is especially true for Users engaged in business, who are obligated to explicitly specify the contractual relationship between themselves and other Users. All Users engaged in business, using Citi9 Service(s), must attempt to prevent or resolve any potential or resulting issues between themselves and others

  4. Citi9 is not obligated to monitor or delete User Contents. Users retain all responsibility for all their Content. Citi9 is not accountable for any damage or loss caused to Users or third parties due to any such Content.

  5. In such cases where a User is harming or causing damage to other Users and/or third parties;Citi9 retains the right to, and shall not be held liable for, deleting and/or freezing the applicable User's ID and/or Contents, without forewarning, and at Citi9's own discretion.

  6. Citi9 shall not be held responsible for any loss of data due to system failure or file corruption etc. Users shall take their own backup of data relating to User Content. Citi9 shall not guarantee the integrity and security for any User Content data, in any way.

  7. Citi9 will not disclose any personal information that Members/Users present us, such as your address, name, email address, telephone number, fax number, etc. (Hereby referred to as "Personal Information") to other Users or third parties without the consent of the User. However, in the following cases Citi9 retains the right to disclose Personal Information to third parties.

    • Public institutions such as courts or the police, lawfully appeal for an inquiry.

    • There appears to be imminent danger to a person's life, physical wellbeing, and/or property; and Citi9 finds an urgent need to disclose the information.

    • The sharing or disclosure of information is found to be necessary by Citi9, in order to provide desired Service(s).

    • Citi9 finds it necessary to disclose the information to other company(s) working with us, to better provide Service(s) to Users. (Such companies may not use Users' Personal Information, that Citi9 provides them, in anyway that exceeds what is necessary to reach the intention stated above.)

    • Citi9 finds it necessary to disclose such information in order to protect Citi9's legal rights, property and/or Service(s); due to actions or conduct conducted by a User or Member in violation of these Terms of Use.

    • Citi9 finds it necessary to disclose such information in order to protect a third party's legal rights, property and/or Service(s); due to actions or conduct conducted by a User or Member in violation of these Terms of Use which violated the third party's legal rights, property and/or Service(s).

    • Citi9 finds it necessary to disclose such information in order to restore or prevent a reduction in Citi9's SEO, Service Quality etc.; due to actions or conduct conducted by a User or Member.

  8. Citi9 accepts no responsibility for any damage or losses incurred to Users accessing external links posted on Our Services' content or in a User's Content. All Users must acknowledge that Citi9 can not be held accountable for the security, validity, integrity or accuracy of the information on any external sites.

  9. In the case that a User creates merchandise and/or other salable Content on Our Services which violates the Terms of Use, Citi9 takes no responsibility for the freezing of the offending User's contents or the refunding of money to purchasers.

  10. Citi9 takes no responsibility for any damages or losses incurred from Users using Our Service(s), Users not being able to use Our Service(s) or Users not using Our Service(s).

  11. Our Services are managed and provided by Citi9 from equipment within Thailand. Citi9 makes no assertion to the appropriateness or usability of Our Services in regard to their use in regions outside Thailand. In the event that a User accesses from another legal jurisdiction, shall do so on their own volition, and be totally responsible for legal compliance of their place of access.

D, These Terms of Use

  1. This Document is the original version of the Terms of Use (the Thailand Language version). All Users agree and acknowledge that the original version is legally binding.

  2. If there is any difference or a contradiction between This Document and the translated version, the original version will be given priority.

E, Discontinuation of Citi9 Service(s)

Citi9 retains the right to modify Our Service(s) without forewarning Users.

  1. Citi9 may also, due to maintenance, system restoration, power failure, natural disaster or any other Force Majeure; permanently or temporarily discontinue any number of Our Service(s). In such cases we will attempt to notify Users beforehand; but in emergencies we may not be able to.

  2. Citi9 retains the right to modify the Service(s), or partially or completely discontinue Service(s) at  Citi9's discretion, at any time Citi9 deems appropriate. When or after a Service(s) is discontinued or erased,  Citi9 retains the right to deem whether or not to erase all posted data on Citi9 servers (or third party servers used by Citi9).

  3. Citi9 is not liable to any Users, and is not responsible for any damages or losses incurred due to the discontinuation of Our Service(s) for any reason.

F, Guarantee Limitations

Citi9 will always try as hard as possible to maintain stability in Our Service(s), business practices, use and effects of use. However, Citi9 does not guarantee any of the following.

  1. Continual operation. Operation of Service(s) without interruption.

  2. Total or complete recovery or restoration of any Service(s) that experiences a defect or bug.

  3. That destructive and/or malicious components such as computer viruses do not exist within Our Service(s).

  4. Provision of security methods to secure against the above 3 items.

G, Force Majeure

Citi9 can not be held accountable for not meeting, or being delayed in fulfilling its obligations in these Terms of Use, including but not limited to, cases of natural disasters, inaction by authorities, fire, strike, flood, pandemic, violence, acts of war or other such circumstances which are reasonably beyond the powers of Citi9 to control.


H, Disputes

The laws of Thailand are applied to these Terms of Use.

  1. Any disputes resulting from the use of Our Service(s), will be resolved through arbitrary proceedings recognized by Thailand.

  2. If a resolution cannot be made through arbitration, a Thailand Court receives exclusive jurisdiction rights.

  3. If any clauses in This Document are found to be invalid, or otherwise non-binding, by a court; all other clauses will still remain as valid and binding.

 I, Advertising

All business relating to placing advertising on Our Service(s) is the responsibility of Users and corresponding advertisers. Citi9 holds no responsibility for any losses or damages suffered, due to the posting of advertising on Our Service(s).

  1. Citi9 may modify advertising space, position and/or display duration without forewarning. Users agree to and acknowledge this.

J, Revision of our Terms of Use

Citi9 retains the right to alter or revise these Terms of Use at any time, as Citi9 deems necessary, without the consent of Users.

  1. New stipulations in a revised Terms of Use will come into effect immediately after the Terms of Use have been posted onto the web.

  2. The latest version of these Terms of Use shall be deemed to have been agreed to while Citi9 is still being used.

K, website  Rights

The website citi9.com is being owned by Bangkok City 

 C, Privacy Policy 

We are committed to protecting and respecting your privacy and appreciate the importance of responsible use of personal data collected on this website. We take great care with personal information, taking steps to keep it secure and ensure it is used only for our legitimate business purposes in accordance with applicable law.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information we may collect from you


We may collect and process the following data about you:

Information that you provide by filling in forms on our website.

Details of transactions you carry out through our website and of the fulfilment of your orders.

Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. We also may collect our third party provider's advertisements and content, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

All communications between our server and your computer are encrypted using SSL technology. To check that your browser is using the secure server, ensure that a small padlock icon on the lower part of your browser window is visible. When it is in the 'locked' position, it means that your transaction is secure. These security features are only activated for pages where you can view and submit your request or confirm your quote by providing your credit card number.

We do not collect or store your credit card information. Your credit card information is collected, processed and securely stored by our payment processing partner. You can read their privacy policy by following each their own website.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Uses made of the information

We use information held about you in the following ways:

To facilitate the transfer bookings by disclosing your personal data to a transportation service provider when you book a transfer using this website. To ensure that content from our website is presented in the most effective manner for you and for your computer.


To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

To carry out our obligations arising from any contracts entered into between you and us.

To allow you to participate in interactive features of our service, when you choose to do so.

To notify you about changes to our service.

If you are an existing customer, we will only contact you by electronic means (email or SMS) with information and feedback surveys about the services you have booked.

If you do not want us to use your data in this way, you should express this in your marketing preferences at the time that we collect this data from you, or if you wish to be subsequently removed from our list you may, at any time, notify us by email or by clicking on the 'unsubscribe' link at the bottom of each email communication you receive from us.

Disclosure of your information

We will only disclose data in a way compatible with the purposes for which it was obtained. We may disclose your personal information to our agents, service providers, professional advisers and any member of our group.

We may also disclose your personal information to third parties:

In the event that we are involved in the sale or acquisition of any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets and their agents and professional advisers.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our booking engine terms and conditions of use and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Save as provided herein we do not rent, sell or share personal information about you with other people or non-affiliated companies except to provide products or services you have requested.

Your rights

You have the right to ask us not to process your personal data for marketing purposes by email. Our website may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check these policies before you submit any personal data to these websites.


Access to information

You have a right, subject to certain exemptions, to receive a copy of any data, which personally identifies you, held by us. We may charge you an administration fee to cover the cost of carrying out your request. You should email us with your Data Access Request by using the online contact form. You should include adequate information to identify yourself and other relevant information that you may have will reasonably assist us in fulfilling your request. If you discover that we hold inaccurate personal information about you, you should update your correct information at your "User page" or send us your information by email.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and where it is appropriate, notified to you by email. Your continuous use of our website after any change in this privacy policy will constitute your acceptance of such change.


Questions, comments and requests regarding this privacy policy are welcomed and should be sent via email.

 D, Cookie Policy

A cookie is a piece of data that is stored on a computer, tablet or mobile when you browse the Internet which allows that computer, tablet or mobile device to be recognised when the site is visited again. Cookies placed by us, our commercial partners or other third parties when you visit this website do not recognise you personally; they recognise the device you are using. Cookies allow several important features on the website, such as making bookings and returning to pages that you have searched. They also help to keep the website secure, remember your preferences and personalise content on the website so that it is more relevant to you – they won’t harm your device in any way.

Our cookies policy

To make full use of this website, and your device, when you browse the internet you should accept cookies. A lot of online functionality will only work with the use of cookies, which means that without them, your online experience may be affected adversely. Please note that our cookies will not store any of your personal information, including any payment or address details. There are different categories of cookies used for different purposes. Functionality cookies remember the choices you have made on the website, such as preferred language or currency, and these cookies provide enhanced, personalised features. They can also be used to provide services you have requested, such as watching a video or commenting on a blog. These cookies can only tell us how you move around this website, not other websites. Essential cookies enable you to move around the website and use its features, such as the secure areas of the site. Without these cookies, functionality like Edit My Booking and access to your bookings could not be provided. Advertising cookies are used to deliver advertisements that are relevant to you, your interests and your interactions with this website. They also limit the number of times you see an advertisement, and help measure the effectiveness of an advertising campaign. Performance cookies collect information about how you use the website, such as which pages you visit most often, and if you get error messages on any of the pages. The information gleaned from these cookies is only ever used to improve how the website works.

Managing cookies

It is up to you whether or not you allow cookies to be placed on your device, and you have control over whether or not to allow them.


What happens if I don't allow cookies?

If cookies aren't enabled on your device, your experience on the website may be limited. You may not have the opportunity to access various functionalities and features of the website.

How do I disable or enable cookies?

You will need to disable or enable cookies via your internet browser. For information on how to manage cookies your tablet or mobile, please take a look at your device’s documentation, or online help files. Here is some info about how to manage cookies in your browser:

Google Chrome

• In the settings menu, select 'show advanced settings' at the bottom of the page

• Select the 'content settings' button in the privacy section

• The top section of the page that then appears tells you about cookies and allows you to set the cookies you want. It also allows you to clear any cookies currently stored.


Mozilla Firefox

• In the tools menu, select 'options'

• Select the privacy tab in the options box

• From the dropdown choose, 'use custom settings for history'. This will bring up the options for cookies and you can choose to enable or disable them by clicking the box.


Internet Explorer 6+

• In the 'Tools' menu, select 'Internet options'

• Click on the 'privacy' tab

• You will see a 'privacy settings' slider which has six settings that allow you to control the number of cookies that will be placed: Block All Cookies, High, Medium High, Medium (default level), Low, and Accept All Cookies.


Safari browser

• In the settings menu, select 'preferences' option

• Open the privacy tab

• Select the option you want from the 'block cookies' section

 E, Terms & Conditions 3 (Driver)

Please login & use your Driver Page